Delivery Information

Pickup of merchandise ordered in store or is available from our distribution centre in Calgary. Pickup of product from any distribution centre is free. We will contact you when your order is ready for pickup. 

Please assist us to make your delivery successful: 

 

• For your protection, we will only deliver if your residence is attended by an adult or person of legal age for the   duration of the delivery. 

• Please ensure your room, driveway, walkways, and hallways are clear. (Free from vehicles, ice, mud, bikes, toys, etc.) 

• Pre-measure your rooms, doorways, entrances, stairs and hallways to ensure your new furniture will fit. 

• Please remove existing furniture and ensure the area is ready to receive the delivery of the new furniture. 

• Upon delivery, please inspect your item(s). 

• You will be required to sign a Proof of Delivery receipt. 

• Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage, please note "refused due to damage" on this receipt. 

• A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. 
• Please include a daytime phone number in the shipping information at the time of checkout.

Any product scheduled for an In-Home Delivery will be opened and inspected in our warehouse, recovered in a plastic wrap, and protected with blankets during the delivery. Upon arrival at the customer’s home, condo, apartment, or business, the delivery team will bring the product in and assemble it in the customer’s desired room. All garbage and packaging will be removed when the delivery is completed. 

Please note, delivery teams will NOT move, rearrange, or take away pre-existing furniture or décor for liability reasons. Delivery teams are limited to handling only products on the Bill of Sale being delivered that day. 

Any product delivered and set up In-Home in which a customer cancels and would like to have picked up and returned is subject to a $150 pick up fee and restocking fee. Please see Return Policy for additional details.